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Legal Services Alchemy: Turning Volume into Impact

with Lee Richardson, Jason Auer, & Kevin De Liban

Many legal aid programs are caught between the demands of high-volume direct services and the desire to make a broad impact. Legal Aid of Arkansas has been working to turn its volume into impact and saw big victories last year in its housing and Medicaid practices.

We talked with three attorneys from Legal Aid of Arkansas—Executive Director Lee Richardson, Housing Workgroup Leader Jason Auer, and Economic Justice Workgroup Leader Kevin De Liban—about how Legal Aid of Arkansas made this transition and its specific campaigns on criminal evictions and Medicaid delays.

For a detailed account of their work, be sure to read their Clearinghouse article, Alchemizing Volume.

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