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2016 January

How to Protect Clients Receiving Public Benefits When Modernized Systems Fail

Apply Traditional Due Process in New Contexts

By Amy Hirsch, Gina Mannix, Greg Bass, Kristen Dama & Marc Cohan

States have transformed their administration of public benefits by incorporating sophisticated technology to submit applications, receive inquiries, update case files, or terminate cases. But sometimes those systems fail and result in chaos and arbitrary exclusions. Fundamental procedural due process protections can remedy many of the failures that result from public benefits modernization. By using the due process hook, Community Legal Services in Philadelphia secured improvements in Pennsylvania’s modernized public benefits system.

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