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Improving Remote Communication Between Public Benefits Agencies and Deaf and Hard-of-Hearing Individuals
The ability of public benefit applicants and recipients to communicate with public benefits agencies through other than face-to-face communication is critical. Advocates should be aware of potential communication barriers, legal requirements, and best practices for effective remote communication and should take on communication-access issues in their advocacy efforts.
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Related Articles
- Mary R. Mannix, Cary LaCheen, Henry A. Freedman, and Marc Cohan, Public Benefits Privatization and Modernization: Recent Developments and Advocacy (May-June 2008)
- Arlene Mayerson, Disability Rights Law: Roots, Present Challenges, and Future Collaboration (September-October 2007)
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